Last updated: January 2026

At Eteross LLC, customer satisfaction is important to us.

Returns

• You may request a return within 14 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase is required.

Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons. These will be clearly marked on the product page if applicable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at info@eteross.net with photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.